Description
Coordinates relationship management activities with new and / or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals.
Typically works with clients with moderate levels of risk and complexity of needs. Generally works with a moderate degree of supervision.
- Acquires and / or expands and retains client relationships to generate revenue and deepen share of wallet.
- Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being.
Focuses on increasing client engagement and loyalty.
Builds an effective network of internal and external relationships, such as community or industry relationships, to actively acquire new clients and / or expand existing clients and enhance the client experience.
Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
Through discovery conversations, identifies and implements client solutions and as appropriate collaborates with internal business partners.
Effectively executes on contact management strategy through utilization of available tools and resources. Regularly meets with internal business partners to communicate and review business results and pipeline management.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be :
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications / licensures needed to be successful in this position.
Preferred Skills
Book Of Business, Client Relations, Credit, Credit Products, Customer Engagement, Decision Making, Financial Analysis, Identifying Sales Opportunities
Competencies
Client Relationship Management, Customer Experience Management., Customer Retention, Decision Making and Critical Thinking, Effective Communications, Interpersonal Relationships, Knowledge Of Customers, Selling.
Understanding Customer Needs
Work Experience
Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Certifications
No Required Certification(s)
Licenses
required licensing
Benefits
- PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include : medical / prescription drug coverage (with a Health Savings Account feature), dental and vision options;
- employee and spouse / child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans;
- dependent care reimbursem*nt account; back-up child / elder care; adoption, surrogacy, and doula reimbursem*nt; educational assistance, including select programs fully paid;
- a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility* : maternity and / or parental leave;
up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit >
New to PNC.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email.
Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance.
All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
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30+ days ago
